Training Commitment:

• Train your pet using our system for at least 15 minutes, twice a day, for 9 days.

Reporting Issues:

• Notify DOGFENCEPRO® immediately if you have any problems with the system or its installation.

Equipment Maintenance:

• Ensure the e-collar contact tips are reliably touching your pet’s skin.
• Maintain the system boundary wire.
• Keep the transmitter and e-collar in working order.
• Properly maintain and charge the rechargeable batteries.

Lifetime Deductible Warranty:

• The manufacturer warrants all parts against defects for one year.
• After the first year, a deductible is charged for replacements: $100 for an e-collar, $100 for a transmitter, and $30 for a surge protector.
• Replacements may be new or refurbished, depending on inventory.
• Misuse is not covered.
• Replacement parts ship within 1-3 business days. 

Return Policy:

• Return the defective part to DOGFENCEPRO® at your expense:

PO Box 264

Silver Spring, PA 17575

• A refund (minus deductible, shipping, and taxes) will be processed within two weeks.

Refund Policy:

• You can request a refund within the first 30 days of purchase.
• If the system has been installed, the refund will cover the system cost only.
• Refunds are processed within two weeks of returning the system, at your expense.

Exclusions:

• The warranty does not cover damage from floods or misuse.
• DOGFENCEPRO® is not liable for property damage, economic loss, or any consequential damages.

Warning:

• Some pets may not be trainable to avoid crossing the system boundary.
• Do not rely solely on the system if your pet may harm itself or others by crossing the system boundary.
• DOGFENCEPRO® is not liable for any damages if your pet crosses the system boundary.

Remove the E-Collar:

• At night before bed.
• When your pet is unsupervised in a crate or kennel.
• When your pet leaves the property for a walk or in a vehicle.

Additional Guidelines:

• Recharge or replace the e-collar battery when it flashes red or alerts that a recharge is needed.
• Do not remove the leash until your pet is ready, even if it takes more than 3 days of training.
• Complete at least 9 days or 18 sessions of training.
• Check the e-collar fit and inspect your pet's neck for soreness.
• Spend 5 minutes each month checking the system’s operation.